INFORMATION KINETROL COLLECTS FROM YOU
You can visit the Kinetrol website to read product and company information without telling us who you are and without revealing any personally identifiable information. There are instances, however, where we request personally identifiable information (i.e. name, address, company name, job title, email address, telephone number, fax number, information about how you use our products, financial information, comments, etc.) to enable us to provide you a service, such as e-business or correspondence, or to respond to a request for information.
Described below are the ways in which Kinetrol collects information during a website visit. This information is collected and stored in a manner appropriate to the nature of the data by Kinetrol, its affiliates and third-party service providers (i.e. supplier, distributor, etc.) and is used to fulfil your requests, as further described below.
PASSIVE INFORMATION COLLECTION
We can passively collect information to generate statistics and measure site activity in order to understand what areas of this website are most popular, which areas may require improvement and what technologies are being used by our visitors. This information may help us to update and improve this website and enhance the usefulness of customer visits. We may also use this information for security purposes, to detect and to block security breaches and to provide you with a safe online environment.
HOW KINETROL USES YOUR INFORMATION
KINETROL may use your personal information to enhance the operation of this website, allow you to use all of its features and provide you with the services that you request (i.e., fulfilling orders, contacting purchasers to inform them of their order status, sending promotional information, enhancing our website and the operation of our website, for statistical purposes, etc.).
KINETROL may send you information about its products and services and may contact you about new features or products in which it believes you may be interested.
KINETROL also may use your contact information for marketing and other purposes. We only use your personal data for marketing purposes if we have a legal basis (i.e. Consent, Contracts, Legitimate Interest, etc.) of which to do so.
KINETROL will also disclose any information that it is required to disclose by law or by an appropriate government authority.
When we have a business or commercial reason of our own to use your information legally, this is called a ‘legitimate interest’. We will tell you what that is, if we are going to rely on it as the reason for using your data. Even then, it must not unfairly go against your interests. These interests are:
- communicating with you in relation to any issues, complaints, or disputes;
- improving the quality of experience when you interact with our products and/or services, including testing the performance of our products and customer experience of our website;
- developing, improving, and delivering marketing and advertising for products and services offered by KINETROL.
WHO DO WE SHARE YOUR PERSONAL DATA WITH?
We will only share personal data with others when we have a legitimate reason to do so. When we share data with others, we put contractual arrangements and security mechanisms in place to protect the data and to comply with the GDPR, confidentiality and security standards.
KINETROL may and does partner with other companies to provide specific services such as using an outside shipping company to ship orders, a credit card processing company to bill users and other such items related to your visit to this website. As a result, when you access our services on this website, we may share this information with other third parties:
- to contractors who support our business, in which case we will require such third parties to agree to use the information for the same purposes;
- to respond to law enforcement requests, where required by applicable laws, court order or governmental regulations;
- in situations involving threats of physical safety of any person.
INDIVIDUAL RIGHTS AND HOW TO EXERCISE THEM
Individuals have certain rights over their personal data and data controllers are responsible for fulfilling these rights. Where we decide how and why personal data is processed, we are a data controller and include further information about the rights that individuals have and how to exercise them below.
Right to Access
You have a right of access update or request deletion of personal data held by us as a data controller. This right may be exercised by emailing USING THIS LINK. We will aim to respond to any requests for information promptly, and in any event within the legally required time limits (within one month).
Right to object
In certain circumstances, you have the right to object to the processing of your personal data where, for example, your personal data is being processed on the basis of legitimate interests and there is no overriding legitimate interest for us to continue to process your personal data, or if your data is being processed for marketing purposes.
Right to Restrict Processing
In certain circumstances, you have the right to request that we restrict the further processing of your personal data. This right arises where, for example, you have contested the accuracy of the personal data we hold about you and we are verifying the information, you have objected to processing based on legitimate interests and we are considering whether there are any overriding legitimate interests, or the processing is unlawful and you elect that processing is restricted rather than deleted.
Right to Portability
In certain circumstances, you have the right to request that some of your personal data is provided to you, or to another data controller, in a commonly used, machine-readable format. This right arises where you have provided your personal data to us, the processing is based on consent or the performance of a contract.
Withdrawal of consent
Where we process personal data based on consent, individuals have a right to withdraw consent at any time.
To take any of the above actions please use the following link. Personal Data Storage Request
Please note that the GDPR sets out exceptions to these rights. If we are unable to comply with your request due to an exception we will explain this to you in our response.
HOW KINETROL PROTECTS YOUR INFORMATION
We store your personal data in a secure data server. We take reasonable steps to protect your personal data from loss or destruction. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
RETENTION OF PERSONAL INFORMATION
KINETROL retains the personal information collected on the website, directly from customers, suppliers or distributors as long as necessary to provide the services, products and information you request or as permitted by applicable law.
We hope that you won’t ever need to, but if you do want to complain about our use of personal data, please send an email with the details of your complaint using this link personal data complaint. We will look into and respond to any complaints we receive. You also have the right to lodge a complaint with your local data protection authority. For further information on your rights and how to complain to the data protection authority, please refer to your local data protection authority website.